§01 Who we are
Emberheap is a mobile game published by CONNORS VISUALS LIMITED, trading as FrostAnchor Games, a company registered in England and Wales with its registered office at Royal House, 12 Upper Northgate Street, Chester CH1 4EE, United Kingdom. We develop and maintain the game and we are the data controller for any personal data described in this policy.
You can reach us at frost@connorsvisuals.agency about anything in this document.
§02 The short version
Emberheap has no accounts, no login, no adverts and no game server. It does not ask for your name, email or phone number. Your embers, upgrades and prestige progress are saved on your own device and nowhere else. Uninstalling the game deletes them.
The sections below give the detail, including the limited technical information that reaches Google because the game is distributed through Google Play.
§03 Game data stored on your device
The game saves your progress locally: your ember balance, generator levels, tap power, prestige multipliers, unlocked milestones, and your sound and display settings. It also records the time you last closed the game, so that idle earnings can be calculated when you return. All of this is written to the app's private storage area, which other applications on your phone cannot read.
None of it is transmitted to us. We operate no game server, no cloud save and no leaderboard, and we hold no copy of your progress.
To erase it, either uninstall the game, or open Android Settings → Apps → Emberheap → Storage → Clear storage. Clearing storage resets the game to a fresh start and cannot be undone.
§04 Permissions
Emberheap requests no runtime permissions. It does not access your camera, microphone, contacts, photos, files, location, call logs or SMS, and it does not require internet access to play.
If a future version needs a permission in order to deliver a feature, Android will ask you at the moment you use that feature, and this policy will be updated before that version is published.
§05 Third-party services
Emberheap contains no advertising SDKs, no analytics SDKs and no social network integrations. We do not build profiles of players, we do not track you across other apps or websites, and we do not sell or share data with data brokers.
The game is distributed through Google Play. Google separately collects installation, crash and device information under its own terms, which we do not control — see the Google Privacy Policy. Where the app includes Google Play services libraries, those libraries may process technical identifiers such as device model, Android version and an advertising ID for the purposes Google describes. We do not receive that information in a form that identifies you.
§06 Children
Emberheap does not knowingly collect personal information from children. Because the game collects no personal data from any player, it holds none belonging to a child.
If you are a parent or guardian and believe your child has provided us with personal information — for example by writing to our support address — contact us and we will delete it.
§07 Support correspondence
If you email us, we hold your message and email address for as long as it takes to deal with your query, and for up to 24 months afterwards so that we can recognise follow-up messages. Our legal basis is our legitimate interest in providing support. We do not add your address to any mailing list.
§08 Your rights
Under the UK GDPR and the EU GDPR you may request access to your personal data, correction of it, erasure of it, restriction of its processing, and portability, and you may object to processing. You also have the right to complain to a supervisory authority — in the UK that is the Information Commissioner's Office at ico.org.uk.
To exercise any of these, email frost@connorsvisuals.agency. We respond within one month.
§09 Security
Game data lives in Android's app-private sandbox, isolated from other applications. We apply reasonable technical and organisational measures to the limited information we do handle. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
§10 Changes to this policy
We may update this policy when the game changes or when the law requires it. The effective date at the top of this page shows when the current version took effect. If a future release starts collecting information that this version does not describe, we will publish the updated policy before that release goes live.
§11 Contact
CONNORS VISUALS LIMITED
trading as FrostAnchor Games
Royal House, 12 Upper Northgate Street
Chester CH1 4EE
United Kingdom
frost@connorsvisuals.agency